Dispatchers sit at the center of daily operations. They manage competing priorities, constant interruptions, frustrated customers, and pressure from every direction, often without much time to step back and reset how they’re working.

That’s exactly why Synergy created the 2026 Dispatch Forum.

This session is designed specifically for dispatchers and service coordinators in commercial HVAC and plumbing who want practical support, real conversation, and ideas they can actually use when they return to work. Here are three reasons why you don’t want to miss this session

1. Dispatchers realize they’re not alone
One of the most common takeaways from past attendees is the relief that comes from connecting with peers who face the same challenges. The forum creates space to openly talk through day-to-day frustrations, recurring conflicts, and operational roadblocks, without judgment and without having to explain the context.

2. The focus is on real-world solutions
This isn’t theory or generic training. Discussions center on prioritization, communication, technology overload, cross-department tension, and burnout, all through the lens of what’s actually happening in dispatch centers today. Attendees leave with fresh perspectives and small shifts that make a big difference.

3. Peer connections continue long after the forum ends
Beyond the sessions, dispatchers build relationships they can lean on throughout the year. Whether it’s asking a quick question through the Ask a Peer, sharing a process, or simply knowing someone else gets it, those peer connections are often just as valuable as the content itself.

The 2026 Dispatch Forum takes place March 15–18 in Chicago. For dispatchers who rarely get the chance to step out of the noise and focus on their role, this forum offers clarity, connection, and confidence heading back into the busy season.

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Interested in joining a peer group like Synergy? Learn more about membership and what it means to have access to a peer network for everyone in your organization.