2021 Service Operations Forum
Event Date:
Feb 28, 2021
Event Time:
Welcome Reception begins at 7:00pm
Event Cost:
Early Bird rate: $1,150/attendee | After Early Bird Deadline: $1,250/attendee | Spouse reception and dinners/$100 each
Omni Charlotte Hotel, Charlotte, NC

Event Information

Join Synergy Solution Group in Charlotte, NC on February 28th – March 3rd for the 2021 Service Operations Forum.  This meeting is for those involved in leading people, managing processes, and implementing the technology we use in service. This year’s session will incorporate interactive, large group discussions, small peer-to-peer breakouts, Synergy Showdowns, and a Partner Fair.


  • Sunday, February 28th  – 7:00pm – Welcome Reception/ Dinner
  • Monday, March 1st – 8:00-4:00pm – Meeting; 6:30pm – Group Dinner
  • Tuesday, March 2nd – 8:00-4:00pm – Meeting; Free Night
  • Wednesday, March 3rd – 8:00-12:00pm – Meeting; Travel Home – Please plan your departing flight for 2:00pm or later


Synergy has contracted a block of rooms with the Omni Charlotte Hotel at the discounted rate of $199/night. Once you’ve completed the registration we will add your name to the rooming list and will make your room reservation for you. A week prior to the meeting you will receive an email containing your hotel confirmation along with other details for the session.
Attendees who are flying should plan to fly into the Charlotte/Douglas International Airport(CLT), which is 8 miles away.
Please let us know as soon as possible if you will be coming in early or staying later than the meeting dates. Hotel reservations are due one month prior to the session. Should you need to make changes to your arrival and/or departure dates we will make every effort to coordinate with the hotel. If the hotel is unable to make the changes you are responsible for any hotel fees.
To ensure we give the correct food and beverage count to the hotel, restaurants, and other partners, we ask that you make any cancellations at least a week prior to the session. Cancellations that occur less than a week prior to the session will be charged the full registration fee.

Early bird registration deadline is Friday, January 29th.  Registrations received after January 29th will be charged the higher rate.

About the Area

Named in honor of English royalty, the Queen City welcomes visitors with an impressive skyline, museums, performing arts and professional sports. Located at the intersection of Trade and Tryon streets, Omni Charlotte Hotel’s ideal location puts you within walking distance to area restaurants, nightlife, cultural events and shopping.


To register for this event, please log in to the Synergy website.

To register for this event, please login to the Synergy website.

To register for this event, please log in to the Synergy website.