How often do you see a solid employee struggling and think, this shouldn’t be this hard?

That frustration is exactly what Wyetta Ford, guest speaker at Synergy’s 2026 Service Operations Forum, is here to help address. In her upcoming session for HVAC and Plumbing leaders, Wyetta will focus on helping managers become more effective by using the right leadership tools for the right situations.

Rather than defaulting to one-size-fits-all management approaches, Wyetta challenges leaders to slow down just enough to diagnose what their people actually need. Is it clarity? Support? Accountability? Coaching? When leaders apply the right approach, work moves faster, results improve, and people grow.

The goal is not to add more to a manager’s plate. It’s to help leaders spend less time fixing recurring issues and more time moving the business forward.

At the 2026 Service Operations Forum, attendees can expect practical, real-world guidance they can bring back to their teams immediately. Wyetta’s session will give leaders a framework for making better decisions in the moment, strengthening their people, and creating smoother day-to-day operations.

We’re excited to welcome Wyetta Ford and look forward to the impact her session will have on service and operations leaders across the Synergy network.