When Pacific Rim Mechanical faced an urgent need for a condenser coil replacement for one of their largest clients, they turned to Nationwide Coils, a trusted Synergy partner. What could have become a prolonged service delay was instead handled quickly and professionally, thanks to Nationwide Coils’ responsiveness and commitment to customer support.

The request came in late on a Friday afternoon, after the business day ended on the East Coast, where Nationwide Coils is located. Joel Fuentes, Area Service Manager at Pacific Rim in San Diego, needed help fast after repeated failures from a previous coil manufacturer. Synergy was able to connect Joel with Ross Stephens, President of Nationwide Coils, after hours, and despite it being the start of the weekend, Ross responded immediately and began working on a solution.

“In a pinch with one of our largest clients, Ross responded immediately with expedited manufacturing of a condenser coil after several failures from a competitor coil manufacturer”, said Joel Fuentes,

By the following week, Joel had what he needed to move forward with repairs and meet his client’s expectations without delay. “We were able to deliver the required repairs in a timely manner,” he shared.

This level of responsiveness helped Pacific Rim stand out in a competitive market and reinforced their clients’ confidence in their ability to deliver. “Most definitely would recommend Nationwide Coils,” said Joel.

This success story is a testament to Nationwide Coils’ dedication to service. Their willingness to go the extra mile made a direct impact and strengthened the kind of high-trust relationship that Synergy is proud to support between members and partners.