Customer Service Training for Technicians – Part Three
During the third and final session Woody will discuss how to:
- Overcome tough customer challenges
- Recover from a slip up and how to make it right for the client
- Help the TEAM focus more on customers
- Create a communication plan for each customer
About Woody Woodall and Customer Focused Solutions: After a long and distinguished career in the mechanical contracting industry, Woody saw a need to provide more education, collaboration, and operational support for contractors across the country. Now retired from the day-to-day mechanical service business, Woody is focused full-time on designing collaborative and dynamic programs for service-centric businesses.