Basic Information


Woody Woodall


(301) 514-7756



Training to assist contractors, associations, and businesses achieve their strategic service and sales goals.


Office Address:

20422 Casablanca Drive<br /> Ashburn, VA 20147

Company Description

  • Woody Woodall is the managing principal of Customer Focused Solutions, Inc., an organization he founded to assist contractors, associations and businesses achieve their strategic goals.
  • After a long and distinguished career in the mechanical contracting industry, Woody saw a need for more education, collaboration, and operational support. His innovative approach to cutting-edge processes and sales have taken customer service teams from average to best in class.
  • Woody has retired from the day-to-day mechanical service business and is now focused full-time on designing collaborative and dynamic programs for service-centric businesses through Customer Focused Solutions, Inc.

Synergy Partner Benefits

Customer Focused Solutions is offering Synergy members a 15% discount for any half or full day program. See below for programs: 

  • Project Management for Service
  • Customer Service
    • Training for Field and Office
    • Customer Care Programs
    • Customer Focused Groups
    • Develop Customer Care Programs
    • Ongoing Customer Team Focus
  • Sales
    • Developing Sales Plans
    • Developing Sales Incentives
    • Sales Mentoring and Coaching
    • Evaluation Sales Processes and Teams
  • Developing Value Propositions
  • Operations
    • Evaluating Operations Teams and Processes
    • Overcoming Operations Challenges
    • Developing Operations Processes
    • Leadership
    • Coaching
  • Developing Dynamic Teams
    • Coaching Teams (helping team members to be accountable)
    • Creating Lasting Relationships


How to Partner

Please contact Woody Woodall and let him know you’re a Synergy member


“Fixing equipment is only a part of the service experience, taking care of the client is where the great ones shine and nobody better to train on that topic than Woody.  We had him in recently to facilitate training from our service team and he hit a home run!” – Jim Bartolotta (Atomatic)

Additional Contact Information