[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_post_title _builder_version=”4.4.8″ meta=”off” hover_enabled=”0″][/et_pb_post_title][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Forty two Synergy members from twenty eight companies came to Dallas for Synergy’s 2019 Service Coordinator Forum held March 10-12th.  This year’s forum included a session with Lisa Austin (Austin Training Advisors) on how to handle customer chaos and difficult situations, a group exercise on how to triage and prioritize calls, and a panel of former technicians who shared what they liked and didn’t like about their dispatchers.

Day One Highlights:

Day Two Highlights:

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