Synergy hosted a webinar with three different Synergy members sharing how they measure client satisfaction.
The meeting focused on client satisfaction measurement and relationship maintenance in service businesses, with presentations from Lee Kawsky (MSD), Dave Possi (Cox Engineering), and Lindsey Smith (Pacific Rim Mechanical). Participants discussed the importance of collecting and analyzing client feedback data, using platforms like Survey Square and Survey Monkey, and the strategies they have implemented to improve client relationships. The financial benefits of hiring a customer experience representative were also highlighted, and the potential of adding additional services in the survey was confirmed as a revenue-generating strategy.
A recording of the webinar is now available on our OneHub platform for those who missed it.
