[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_post_title _builder_version=”4.4.8″ meta=”off” hover_enabled=”0″][/et_pb_post_title][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]Twelve members attended Synergy’s first Small Service Focused Forum on April 3-5th in Rosemont. The session was geared toward members who are primarily service and $10M or less in revenue. During the two day session members talked about the following topics:

• Differentiation – What are your mission, vision, and values? How do you align your differentiators with your company goals?
• Quoted Service – How do you measure your gross margin? What is your target margin expectation?
• Service Agreement Work – How do you measure your pull through work? What is your process to ensure that pull through work turns into a sale?
• Goal Setting Strategies and Tools – What’s your your BHAG – big, hairy audacious goal? How do you get outside your comfort zone and set big goals that align with your organization?

“I believe this was a great start for us to get a little more granular in our service deliveries,” said Marty Rosica (Hawks and Company). This Service Focused group plans to get together again next year to build on this year’s discussion.[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]