On June 11th, more than 40 Synergy members joined a virtual session to explore how building analytics is changing the game for service contractors. Featuring expert insights from Clockworks Analytics and real-world examples from Gardiner and Baker Group, the webinar offered a practical look at how fault detection, diagnostics, and value-based service models are driving smarter operations.

From Reactive to Proactive: Why Analytics Matters

David Peck from Clockworks Analytics opened the session with a powerful overview of how their platform connects to building automation systems to detect performance issues early. He walked members through the shift from time-based to condition-based maintenance, explaining how this model helps service teams focus on high-impact issues and deliver outcomes-based reporting to their clients.

Lessons from the Field: Gardiner and Baker Group

Synergy members shared their experiences implementing analytics:

• Gardiner described using a hybrid service model to ease clients—especially K-12 schools—into analytics-based maintenance, often achieving a one-year ROI.

• Baker Group explained how integrating analytics helped their team improve technician efficiency, secure pull-through work, and enhance their value proposition despite early challenges in selling and pricing the service.

Both companies emphasized the importance of adapting analytics tools to meet specific client needs and maintaining consistent communication to demonstrate long-term value.

Using Analytics to Strengthen Service Delivery

The panel highlighted how analytics platforms like Clockworks help mechanical contractors:

• Identify energy waste and equipment issues before they escalate

• Improve commissioning and internal workflows

• Provide sales teams with actionable, data-driven insights

• Drive value through custom dashboards, task tracking, and performance reporting

Continuing the Conversation

Synergy’s Julie Bishop closed the session by introducing Synergy’s new Data Analytics Peer Group, giving members an opportunity to dive deeper into this evolving area and continue learning from one another. She also reminded attendees that the webinar recording is available via OneHub for any members who were unable to join live or would like to revisit the content.