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Synergy will be hosting a Service Coordinator/Dispatch Forum on Wed, March 21st through Fri, March 23rd in Atlanta, GA. Registration is currently open at http://www.synergysolutiongroup.com/events/2018-service-coordinator-and-dispatch-forum/
Here is a sampling of the topics that will be covered:
  • Customer service and communication skills
  • Diffusing difficult/angry clients
  • Qualifying calls and technician skill level to help prioritize calls
  • Transferring information from the client to the field to aid in technician productivity and profitability
  • Setting technician expectations without micromanaging
  • Creating a positive culture
  • Planning ahead effectively, and being open to change in a service focused environment
  • Client follow up
  • Role practice – real life scenarios
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