[et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_post_title _builder_version=”4.4.8″ meta=”off” hover_enabled=”0″][/et_pb_post_title][et_pb_text _builder_version=”3.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”]
Here is a sampling of the topics that will be covered:
- Customer service and communication skills
- Diffusing difficult/angry clients
- Qualifying calls and technician skill level to help prioritize calls
- Transferring information from the client to the field to aid in technician productivity and profitability
- Setting technician expectations without micromanaging
- Creating a positive culture
- Planning ahead effectively, and being open to change in a service focused environment
- Client follow up
- Role practice – real life scenarios
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]