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Synergy will be hosting a Service Coordinator/Dispatch Forum on Wed, March 21st through Fri, March 23rd in Atlanta, GA. Registration is currently open at http://www.synergysolutiong
Here is a sampling of the topics that will be covered:
- Customer service and communication skills
- Diffusing difficult/angry clients
- Qualifying calls and technician skill level to help prioritize calls
- Transferring information from the client to the field to aid in technician productivity and profitability
- Setting technician expectations without micromanaging
- Creating a positive culture
- Planning ahead effectively, and being open to change in a service focused environment
- Client follow up
- Role practice – real life scenarios
